We at Psychicare understand that you as a user care about how your personal information is collected, used or shared by us. We take your privacy seriously. This Policy applies to all of our Services unless specified otherwise. You are also bound by our Terms here.
We do not claim ownership of the data/information which we collect (as enumerated below) or what you yourself share with us. You are responsible for keeping your profile and your device secure and you must notify us promptly in the event of any unauthorized use or access of the same.
How we collect information
When you visit our website, we require you to fill out the ‘Contact Us’/ ‘Book an appointment’ form available on our home page for us to understand you and your requirements better. As part of the Customer onboarding process, we may arrange a phone-call with you over and above this preliminary details form and arrange to connect the appropriate service provider/consultant as per the requirements. All details collected therein upto and retained and maintained by us, in order to facilitate the Services provided by us. We use the information obtained by us only to provide the Services and do not share them with any other person or third party except to the extent needed in relation thereto.
How we use this information
We use the information that you provide to us or that we collect to provide you with our Services and maintain an ongoing relationship with you. In essence, we must receive or collect the data to operate, improve, provide, understand, customize and support you when you access our Services. Pursuant to the same, we maintain a database of the information which includes your personal information such as your name and contact details and information relating to the Services being availed by you.
When you submit the application form/register for availing services offered by us, our partners in accordance with the terms of this privacy policy or as permitted under applicable law at the time being. We neither control nor are liable for policies of any person (including any third parties that we may have affiliated with for facilitation of our services, including payment services) other than us. We do not knowingly collect or solicit information from anyone under 18 years of age and assume that information so obtained from there is not without parental consent.
We assure you that information preserved or stored by us is in good faith and we undertake all reasonable security practices to ensure its safety. We rely on third party services for storing this information and to that extent we are bound by their terms and policies as well. Where such information is necessary to: (a) respond to authorities, if so required under the applicable laws, or in compliance with any legal obligations; (b) detect, investigate, prevent, or address fraud and other illegal activities or security and technical issues; or (c) protect the right, property and safety of users, Psychicare.com, or others, including to prevent death or imminent bodily harm, we will use the information for such purposes.
Security and Safety
Your information is protected by a password on our end. We recommend you to limit unauthorized access to your account or your computer, mobile device, etc. used to access your account. We also recommend that you keep resetting your password frequently to avoid any such access or attempts thereof. We endeavor to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors not in our control, may compromise the security of user information at any time.
Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our website or otherwise is at your own risk.
We will only share your information with third parties after obtaining an explicit consent from you or based on instructions from you, for purposes such as customer services.
For queries and complaints, please email us at [email protected].
Updates
We may amend this privacy policy from time to time. You hereby consent to being subjected to such updated policies, including any assignment thereof.