At PsychiCare, we respect both our clients’ and therapists’ time. Since every appointment is reserved exclusively for the client, we request you to carefully review the following policy before booking a session.
1. Weekday Rescheduling
* Rescheduling is permitted only for weekday appointments (Monday to Friday).
* Clients must inform us at least 5–6 hours before the scheduled session if they wish to reschedule.
* Rescheduling requests received with less than the required notice may not be accommodated and the session may be considered utilized.
* Rescheduling is subject to the therapist’s availability. The same date or time cannot be guaranteed.
* A rescheduled appointment must be taken within the validity period of the package/session.
2. Weekend Appointments
* Saturday and Sunday appointments cannot be rescheduled.
* Weekend appointments are considered fixed appointments and must be attended at the scheduled time.
* Any request to change or cancel a weekend appointment may result in the session being considered utilized, subject to the applicable emergency provision below.
3. Emergency Cancellation / Rescheduling
* In case of a genuine emergency where the client is unable to attend a scheduled appointment, the client must inform us as soon as possible.
* For an emergency cancellation or rescheduling request, 50% of the appointment fee will be charged as a cancellation/rescheduling fee.
* Any adjustment or rescheduling of the remaining amount will be subject to therapist availability and the package validity period.
* Repeated emergency requests may not be accommodated.
4. Maximum Rescheduling Limit
* To ensure fairness and maintain therapist availability, a session may be rescheduled a maximum of two times.
* Any further rescheduling request beyond this limit will not be accommodated.
* The session will then be considered completed/utilized.
Slot Booking & Payment Policy
* Slots are reserved on a first-come, first-served basis.
* A slot is considered confirmed only after successful payment.
* Simply enquiring about or expressing interest in a slot does not constitute a confirmed booking.
* Until payment is received, the requested slot remains open and may be offered to another client in need.
* We request clients to complete the payment at the earliest possible if they wish to secure a particular slot.
* In case of a delay in payment, the requested slot cannot be guaranteed.
* If the slot is booked by another client before payment is received, we may not be able to retain the originally requested slot.
* Once payment has been made, clients are requested to share the payment confirmation/screenshot promptly so that the appointment can be confirmed.
* Once the appointment is confirmed, the applicable cancellation and rescheduling policy will apply.
5. Late Arrival
* Clients are requested to join the session on time.
* If a client joins late, the therapist will not extend or compensate for the time missed.
* The session will end at the originally scheduled time, irrespective of the client’s late arrival.
* The full session fee will remain applicable.
6. Client No-Show
* The therapist will wait for a maximum of 20 minutes after the scheduled start time.
* If the client does not join within 20 minutes and has not communicated with PsychiCare/the therapist, the therapist may log out.
* The session will then be marked as completed and counted as utilized.
* No refund, replacement session or additional time will be provided for a client no-show.
7. Technical Issues at the Client’s End
* Clients are responsible for ensuring that they have a stable internet connection, a working device, and a suitable environment for the session.
* If a session cannot proceed or is interrupted due to internet, device, audio, video or other technical issues at the client’s end, the session may be considered utilized.
* Clients are encouraged to check their internet connection and device before the scheduled appointment.
8. Therapist Cancellations
* In the event that a therapist is unable to conduct a session due to an emergency or unforeseen circumstances, PsychiCare will inform the client at the earliest possible.
* The session will be rescheduled at the client’s convenience, subject to therapist availability.
* The client will not be charged any cancellation/rescheduling fee in such circumstances.
9. International Clients & Time Zones
* Clients residing outside India are responsible for confirming the appointment time according to IST (Indian Standard Time) at the time of booking.
* Clients must ensure that the appointment time has been correctly converted to their local time zone.
* Missed appointments arising from time-zone confusion or incorrect time conversion will be considered client error, and the session may be forfeited.
10. Package Validity
* All sessions purchased as part of a package must be used within the specified validity period of the package.
* Rescheduling does not automatically extend the package validity.
* Any extension of validity is entirely at PsychiCare’s discretion and must be explicitly approved.
* Sessions remaining unused after the expiry of the package validity period will lapse.
11. Refund Policy — Strictly Non-Refundable
At PsychiCare, we are committed to providing ethical, empathetic and professional services. However, once an appointment is booked, the therapist’s time is reserved exclusively for the client.
Therefore, all payments are final and non-refundable, except where PsychiCare specifically determines otherwise.
Refunds will not be provided in cases including, but not limited to:
* Client cancellation or withdrawal from therapy.
* Failure to attend a scheduled appointment.
* Late arrival by the client.
* Client-side internet, device or technical issues.
* Incorrectly noted appointment time or time-zone confusion.
* Failure to attend a weekend appointment.
* Rescheduling beyond the permitted limit.
* Expiry of a package before all sessions have been utilized.
* Change of mind after booking or payment.
* Dissatisfaction with the therapist after a session has been conducted.
12. Session Once Started
* Once a session has commenced, it will be considered a completed session.
* If the client chooses to discontinue the session after it has started, the session will still be counted as utilized.
* No refund or replacement session will be provided for a session that has already commenced.
13. Therapist Availability
* All rescheduling requests are subject to the therapist’s availability.
* PsychiCare cannot guarantee that a rescheduled appointment will be available with the same therapist, on the same day or at the same time.
* Clients may be offered an alternative available slot based on the therapist’s schedule.
14. Communication of Changes
* All rescheduling or cancellation requests must be communicated to PsychiCare through the official communication channel.
* Merely informing the therapist may not be considered sufficient unless the change has been acknowledged/confirmed by the PsychiCare team.
* Clients are advised to obtain confirmation of any approved rescheduling request.
15. Acceptance of Policy
By booking and/or making payment for a session or package with PsychiCare, the client acknowledges that they have read, understood and agreed to the Rescheduling, Cancellation, Session Attendance and Refund Policy.
PsychiCare reserves the right to make exceptions in exceptional circumstances at its sole discretion. Any such exception does not create an obligation to make similar exceptions in future cases.